FAQs
Q1: What shipping methods does Sensein offer, and what are the estimated delivery times?
A1: We cooperate with well-known international logistics partners to provide two main shipping options: 1) Standard Shipping: Suitable for general orders, with an estimated delivery time of 7-15 working days to major global regions; 2) Express Shipping: For urgent orders, using premium couriers (e.g., DHL, FedEx), with an estimated delivery time of 3-5 working days. Free Shipping Worldwide ! The specific shipping method, delivery time, and applicable shipping fee will be displayed on the order confirmation page based on your delivery address and order type.
Q2: How can I track my shipment?
A2: Once your order is shipped, we will send a shipping confirmation email containing a unique tracking number. You can track the real-time status of your shipment in two ways: 1) Click the tracking link in the confirmation email to be redirected to the logistics provider’s official website; 2) Log in to your Sensein account, navigate to the "Order History" section, and find the tracking information corresponding to your order. For bulk or customized orders, our sales team will provide exclusive logistics tracking support.
Q3: Who is responsible for customs duties and taxes for international shipments?
A3: For international shipments, customs duties, taxes, and other related fees are determined by the customs regulations of the destination country/region. Generally, the recipient is responsible for paying these fees. We will provide a complete commercial invoice and packing list to facilitate customs clearance. If you have special requirements for duty-paid delivery (DDP), please contact our sales team in advance to confirm the feasibility and additional costs.
Q4: What should I do if the shipment is delayed or lost?
A4: If your shipment is delayed beyond the estimated delivery time, please first check the real-time tracking information for updates (e.g., customs inspection, weather issues). If there is no progress for more than 3 working days, or if the shipment is marked as lost by the logistics provider, please contact our customer service team immediately with your order number and tracking number. We will coordinate with the logistics partner to investigate and provide solutions such as reshipping, refund, or compensation in accordance with the shipping agreement.